The success of every business revolves around its customers, and if you are in the hospitality industry, you know the importance of customer experience. Good service can lead to higher customer satisfaction and increased return clients. The quality of service waiters and waitresses provided has a big impact on your customers. If your restaurant servers…
As a successful restaurateur you may be curious about how you can obtain and maintain a successful restaurant. Whether you are starting out or have been in the business for a long time, there is always room to enhance customer satisfaction, improve customer loyalty, reduce wasted time and resources and boost revenue. The majority of…
A restaurant’s success depends on key factors that can stimulate business growth. The main factor is providing products and services that satisfy your customers and keep them coming back. The secondary factor is collecting, analyzing, and understanding data from different areas in the restaurant so you can maximize customer satisfaction and revenue. A point of…
Every restaurant and dining facility depends upon a steady stream of customers to meet sales goals and provide consistent income. However, there is a way to maximize the impact of each guest check so you don’t need to depend on sheer customer numbers alone. This strategy helps you to gain a positive reputation as you…
POS theft is a recurring issue in all sectors, but especially in the restaurant industry. Find out how you can prevent it from happening to you. Almost all businesses experience some sort of employee theft, whether it’s the act of time, theft of supplies or just straight out stealing from the till. Many are caught…
There are many aspects that affect your business’s profitability, but is your menu letting you down? With restaurants being put under increasing pressure during the pandemic, it’s vital that you regularly assess your menu and follow best practices. After all, your menu is the main way that communicates your dish options to customers, and poor…
Over the past decade, countless restaurants have adopted technology that has helped them modernize and keep up with a rapidly advancing industry. There’s no better demonstration of this than the changes that occurred during the COVID-19 pandemic. Faced with the decision between modernizing and shutting down, restaurants that embraced technology were the ones that best…
Cheerful lights, obvious branding and a line of customers out of the door are the hallmarks of many successful takeaways, but there’s one type of takeaway that no one will be visiting: the dark kitchen. These are kitchens that produce food solely for the delivery market. And they are more common than you might think….
With relentless advancements in technology, ordering food online has quickly taken over the food industry. Statistics show 82% of consumers preferred to place their orders using online food delivery platforms. Convenience and a wide range of choices, allowing customers to order with a single tap of a mobile phone, are being heralded as the main…
The pandemic has been difficult for the hospitality industry. Now that restaurants are re-opening there’s an opportunity to go “back to basics” and revamp their operation for operating in a post-pandemic world. Businesses are choosing to go back to basics — to strip down their offerings and services to the essentials. This is a chance…