21 things your customers wish you knew and understood about them! We spend so much of our time TELLING our customers what we wish they knew about us and so little time LISTENING to what they are trying to tell us. Just imagine for a second the changes we would make to our own business if…
The great restaurant challenge! No, this is not a competition. Yes, I am aware there are many challenges facing the industry at the moment but the one that is looming largest is the sudden disappearance of middle management. Cast your mind back fifteen to twenty years and the industry was filled with ambitious young waiters…
“But what if I spend all that time, effort and money on training my wait staff and they decide to leave?” is a question heard throughout the restaurant and hospitality industry. There is only one answer to that one “What if you decide not to train them, and heaven forbid they decide to stay?” Most restaurant…