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Category: Staff Training

21 Things Your Customers Wish You Knew About Them

Feb112019Admin_IdealCustomer Loyalty, Restaurant Profitability, Staff Training

21 things your customers wish you knew and understood about them! We spend so much of our time TELLING our customers what we wish they knew about us and so little time LISTENING to what they are trying to tell us. Just imagine for a second the changes we would make to our own business if…

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The Great Restaurant Challenge

Jun202018Admin_IdealMarketing, Restaurant Profitability, Restaurants, Staff Training

The great restaurant challenge! No, this is not a competition. Yes, I am aware there are many challenges facing the industry at the moment but the one that is looming largest is the sudden disappearance of middle management. Cast your mind back fifteen to twenty years and the industry was filled with ambitious young waiters…

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Complaint Management 101

Apr252018Admin_IdealPoint of Sale, Restaurant Profitability, Social Media, Staff Training

Anyone who has ever cut their teeth in the service industry has heard the expression “The customer is always right”. I am not a big fan of this as I believe it places the waitstaff in a very difficult position. Take a simple example, a customer calls over a manager and says, “The waiter got…

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But What If I Train Them and They Leave?

Mar282018Admin_IdealFood Service, Restaurant Profitability, Staff Training

“But what if I spend all that time, effort and money on training my wait staff and they decide to leave?” is a question heard throughout the restaurant and hospitality industry. There is only one answer to that one “What if you decide not to train them, and heaven forbid they decide to stay?” Most restaurant…

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The Blogroll:

  • 7 Common Mistakes Restaurant Servers Make (And How to Avoid Them)
  • Top 8 Characteristics of a Successful Restaurateur
  • 6 Ways to Grow your Restaurant in the Digital Age
  • How Restaurant Upselling Can Increase Turnover
  • 3 Key Ways to Prevent POS Theft
  • 7 Easy Menu Design Changes to Increase Profitability
  • 7 Benefits of a Modern Restaurant POS
  • Are Dark Kitchens the Future of the Restaurant Industry?
  • Benefits of an Online Ordering System (and Linking it to your POS)
  • Back to Basics – Business After Coronavirus
  • Why Use an Online Ordering System for your Restaurant?
  • Preparing your Restaurant for Opening after Lockdown
  • Turn 20Twenty to 20Plenty
  • 10 Tips to Prepare Your Restaurant for the Holiday Season
  • Writing a Restaurant Marketing Plan
  • Is the Customer Always Right?
  • The Restaurant On The Moon
  • How To Get Great Service In A Restaurant Every Time
  • 10 Hard Hitting Truths About Owning A Restaurant in South Africa
  • 21 Things Your Customers Wish You Knew About Them
  • Season’s Greetings from Ideal Software
  • Seven (and a half) Things to Watch This Season in Your Restaurant
  • There Is No Secret Sauce
  • The Pros and Cons of Home Delivery for Restaurants
  • Is Disruption About To Reshape the Restaurant Industry?
  • Customer Loyalty Programs: How to Attract and Retain Customers
  • The Great Restaurant Challenge
  • 5 Benefits of a Restaurant Kitchen Display System
  • Complaint Management 101
  • But What If I Train Them and They Leave?
  • To Respond Or Not To Respond: How to Approach Negative Reviews on Social Media
  • How to Run a Successful Restaurant in 2018
  • How to Make the Most of the Holiday Season
  • Advantages of Linking Your POS to a Loyalty Program
  • How Restaurants Can Navigate the Social Media Mine Field
  • The Effects of Minimum Wages in the Foodservice Industry
  • How to Tackle Employee Theft with Daily Inventory Control
  • 10 Most Effective Mother’s Day Marketing Tactics for Your Restaurant
  • 5 POS Implementation Tips to Get Staff Excited About Your New System
  • 9 Restaurant Marketing Ideas for Valentine’s Day
  • Top 5 Functions Restaurants Want From Point of Sale Solutions
  • Season’s Greetings from Ideal Software 2016
  • Buy Your Way to a Profitable Restaurant – The Importance of Correct Purchasing
  • 5 Advantages of Online Food Ordering for Restaurants
  • How Pokémon Go Can Attract Customers to Your Restaurant
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