+27 (0) 82 806 6743
info@idealsoftware.co.za
Facebook
Twitter
LinkedIn
Instagram
Ideal Software
  • Home
  • IdealPOS
  • IdealStock
  • Clients
  • About
  • Contact
  • Our Blog
  • Extras
    • Infographics

Category: Customer

How To Get Great Service In A Restaurant Every Time

May142019Admin_IdealCustomer, Food Service, Point of Sale

I am often asked how I am able to get great service from wait staff when I go out. Let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Point Of Sale Guy”. It is because after almost 20 years of working in and…

Read More

There Is No Secret Sauce

Oct232018Admin_IdealCustomer, Food Service, Point of Sale, Restaurant

In the fast pace world of electronic menus, Instagram pictures and YouTube videos the days of “trade secrets” and massive differentials are a thing of the past. Yet, despite that, some restaurants and outlets are thriving while others continue to struggle. If you can’t patent a recipe or a style and you certainly can’t patent…

Read More

5 Advantages of Online Food Ordering for Restaurants

Oct042016Admin_IdealCustomer, Restaurant, Restaurant Profitability, Technology

Technology is always evolving, bringing with it additional comfort and ease of use to the end user. The number of establishments that accept online customer food orders today are on the rise. This can be termed as a smart business move even though it changes how restaurants interact with their customers. Ordering food online has enhanced…

Read More

Top 10 Food Safety Tips For Your Restaurant

Feb092016Admin_IdealCustomer, Food Cost, Restaurant, Stock Control

Food safety should always be in the forefront of your mind because the last thing you want is to have an incident where patrons suffer from food poisoning caused by contaminated food served in your restaurant. These 10 food safety tips will help keep your food safe. Hand Washing Make sure your staff washes their…

Read More

How to Handle Guest Complaints in Your Restaurant

Jul212015IanCustomer, Food Service, Restaurant Profitability, Restaurants

Every restaurant receives guest complaints at one time or another, but it’s how your establishment handles the grievances that counts. Look on Complaints in a Positive Light Look on guest complaints as a positive experience because it means that the customer cares enough to give your establishment feedback. It’s better that they’ve expressed their frustration…

Read More

Pros & Cons of a Restaurant Going Tipless

Mar102015IanCustomer, Food Service, Restaurant, Restaurant Profitability

The practice of tipping in South Africa is well established and until the introduction of minimum wages, was often the only income waitrons earned. Although tipping recognizes good service, it doesn’t benefit all staff. By comparison, several European countries and some U.S. restaurants have a policy of paying staff a salary with benefits including medical…

Read More

Happy Holidays from Ideal Software!

Dec222014IanCustomer, Food Cost, Food Service, Restaurant

As we approach the end of another year of trials and successes, we here at Ideal Software are reminded that we owe our success to our loyal customers. We know that you may have heard that before, but let me explain: Our team has been working hard all year long, to bring you the very…

Read More

Top 10 Restaurant Marketing Tips for the Holiday Season

Nov132014IanCustomer, Marketing, Restaurant Marketing, Restaurant Profitability

The holiday season is the ideal time to market your restaurant. Use these top 10 restaurant marketing tips to inspire you. 1) Sell Gift Cards Set up a display at the front desk of your restaurant, and supply a small envelope or sleeve for the gift card. Promote the sale of gift cards with a…

Read More

Should Your Restaurant Take Orders for Food and Drink Online?

Sep042014IanCustomer, Marketing, Restaurant, Technology

Many restaurants offer delivery services to customers living within a certain radius of their restaurant, but this service usually depends upon customers phoning and placing an order with the restaurant. A new concept that has become very popular is to order food and drink online. Several companies, especially those in the larger centres, are offering…

Read More

5 Simple Marketing Tips to Maximize Profits on Mother’s Day

Apr302014IanCustomer, Marketing, Restaurant Profitability

You already know Mother’s Day is going to be one of the busiest days of the year at your restaurant; after all, long lines and fully booked tables are synonymous with this popular holiday. According to the National Restaurant Association, in 2013 nearly 25 percent of American adults included a restaurant meal in their Mother’s…

Read More
Load More

Archives

Categories

The Blogroll:

  • 7 Common Mistakes Restaurant Servers Make (And How to Avoid Them)
  • Top 8 Characteristics of a Successful Restaurateur
  • 6 Ways to Grow your Restaurant in the Digital Age
  • How Restaurant Upselling Can Increase Turnover
  • 3 Key Ways to Prevent POS Theft
  • 7 Easy Menu Design Changes to Increase Profitability
  • 7 Benefits of a Modern Restaurant POS
  • Are Dark Kitchens the Future of the Restaurant Industry?
  • Benefits of an Online Ordering System (and Linking it to your POS)
  • Back to Basics – Business After Coronavirus
  • Why Use an Online Ordering System for your Restaurant?
  • Preparing your Restaurant for Opening after Lockdown
  • Turn 20Twenty to 20Plenty
  • 10 Tips to Prepare Your Restaurant for the Holiday Season
  • Writing a Restaurant Marketing Plan
  • Is the Customer Always Right?
  • The Restaurant On The Moon
  • How To Get Great Service In A Restaurant Every Time
  • 10 Hard Hitting Truths About Owning A Restaurant in South Africa
  • 21 Things Your Customers Wish You Knew About Them
  • Season’s Greetings from Ideal Software
  • Seven (and a half) Things to Watch This Season in Your Restaurant
  • There Is No Secret Sauce
  • The Pros and Cons of Home Delivery for Restaurants
  • Is Disruption About To Reshape the Restaurant Industry?
  • Customer Loyalty Programs: How to Attract and Retain Customers
  • The Great Restaurant Challenge
  • 5 Benefits of a Restaurant Kitchen Display System
  • Complaint Management 101
  • But What If I Train Them and They Leave?
  • To Respond Or Not To Respond: How to Approach Negative Reviews on Social Media
  • How to Run a Successful Restaurant in 2018
  • How to Make the Most of the Holiday Season
  • Advantages of Linking Your POS to a Loyalty Program
  • How Restaurants Can Navigate the Social Media Mine Field
  • The Effects of Minimum Wages in the Foodservice Industry
  • How to Tackle Employee Theft with Daily Inventory Control
  • 10 Most Effective Mother’s Day Marketing Tactics for Your Restaurant
  • 5 POS Implementation Tips to Get Staff Excited About Your New System
  • 9 Restaurant Marketing Ideas for Valentine’s Day
  • Top 5 Functions Restaurants Want From Point of Sale Solutions
  • Season’s Greetings from Ideal Software 2016
  • Buy Your Way to a Profitable Restaurant – The Importance of Correct Purchasing
  • 5 Advantages of Online Food Ordering for Restaurants
  • How Pokémon Go Can Attract Customers to Your Restaurant
  • Home
  • IdealPOS
  • IdealStock
  • Clients
  • About
  • Contact
  • Our Blog