I am often asked how I am able to get great service from wait staff when I go out. Let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Point Of Sale Guy”. It is because after almost 20 years of working in and…
In the fast pace world of electronic menus, Instagram pictures and YouTube videos the days of “trade secrets” and massive differentials are a thing of the past. Yet, despite that, some restaurants and outlets are thriving while others continue to struggle. If you can’t patent a recipe or a style and you certainly can’t patent…
Technology is always evolving, bringing with it additional comfort and ease of use to the end user. The number of establishments that accept online customer food orders today are on the rise. This can be termed as a smart business move even though it changes how restaurants interact with their customers. Ordering food online has enhanced…
Food safety should always be in the forefront of your mind because the last thing you want is to have an incident where patrons suffer from food poisoning caused by contaminated food served in your restaurant. These 10 food safety tips will help keep your food safe. Hand Washing Make sure your staff washes their…
Every restaurant receives guest complaints at one time or another, but it’s how your establishment handles the grievances that counts. Look on Complaints in a Positive Light Look on guest complaints as a positive experience because it means that the customer cares enough to give your establishment feedback. It’s better that they’ve expressed their frustration…
The practice of tipping in South Africa is well established and until the introduction of minimum wages, was often the only income waitrons earned. Although tipping recognizes good service, it doesn’t benefit all staff. By comparison, several European countries and some U.S. restaurants have a policy of paying staff a salary with benefits including medical…
As we approach the end of another year of trials and successes, we here at Ideal Software are reminded that we owe our success to our loyal customers. We know that you may have heard that before, but let me explain: Our team has been working hard all year long, to bring you the very…
The holiday season is the ideal time to market your restaurant. Use these top 10 restaurant marketing tips to inspire you. 1) Sell Gift Cards Set up a display at the front desk of your restaurant, and supply a small envelope or sleeve for the gift card. Promote the sale of gift cards with a…
Many restaurants offer delivery services to customers living within a certain radius of their restaurant, but this service usually depends upon customers phoning and placing an order with the restaurant. A new concept that has become very popular is to order food and drink online. Several companies, especially those in the larger centres, are offering…
You already know Mother’s Day is going to be one of the busiest days of the year at your restaurant; after all, long lines and fully booked tables are synonymous with this popular holiday. According to the National Restaurant Association, in 2013 nearly 25 percent of American adults included a restaurant meal in their Mother’s…