If you’re old enough to remember when the only options for food delivery were pizza or Chinese food, you’ve witnessed the way that technology has impacted the restaurant industry. Eating a restaurant meal used to mean actually eating in a restaurant, however, this has changed with the widespread adoption of on-demand delivery companies like Uber…
Is disruption about to reshape the restaurant industry? Firstly, let’s understand what we mean by “disruption”. It’s not simply doing it better, it’s not doing new things, it’s doing and making things that make the old way obsolete. Mr D and Uber have not disrupted the delivery service, they have made it so much better…
In a National Restaurant Association study, representatives from different types of food service businesses were asked what percentage of their revenue came from repeat business. The answers ranged from 51 percent at fine dining restaurants to a staggering 71 percent at fast-casual eateries. The lesson here is that restaurant owners absolutely depend on customer loyalty…
The great restaurant challenge! No, this is not a competition. Yes, I am aware there are many challenges facing the industry at the moment but the one that is looming largest is the sudden disappearance of middle management. Cast your mind back fifteen to twenty years and the industry was filled with ambitious young waiters…
You don’t have to be a quick-service restaurant or have a large kitchen team to enjoy the big value that a restaurant kitchen display system brings. In fact, restaurants of all types and sizes can benefit from the advantages that kitchen display systems offer. Technology has become a driving force of innovation, motivating businesses in…
“But what if I spend all that time, effort and money on training my wait staff and they decide to leave?” is a question heard throughout the restaurant and hospitality industry. There is only one answer to that one “What if you decide not to train them, and heaven forbid they decide to stay?” Most restaurant…
The holiday season has the potential to be profitable for food service establishments. It is a time when many work places have parties and when friends and family get together in large numbers. These can both lead to large influxes in customers. However, it is also a time when many people have increased expenses and may…