The success of every business revolves around its customers, and if you are in the hospitality industry, you know the importance of customer experience. Good service can lead to higher customer satisfaction and increased return clients. The quality of service waiters and waitresses provided has a big impact on your customers. If your restaurant servers…
I am often asked how I am able to get great service from wait staff when I go out. Let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Point Of Sale Guy”. It is because after almost 20 years of working in and…
21 things your customers wish you knew and understood about them! We spend so much of our time TELLING our customers what we wish they knew about us and so little time LISTENING to what they are trying to tell us. Just imagine for a second the changes we would make to our own business if…
Technology is always evolving, bringing with it additional comfort and ease of use to the end user. The number of establishments that accept online customer food orders today are on the rise. This can be termed as a smart business move even though it changes how restaurants interact with their customers. Ordering food online has enhanced…
Kitchen printers have for many years been used in restaurants but are quickly being phased out by kitchen display systems in the modern-day restaurant. Kitchen printers are known to be wasteful and expensive; factors which a profit-making restaurant will aim at avoiding. Switching from kitchen printers to kitchen display systems has become a popular trend as many…
Every restaurant receives guest complaints at one time or another, but it’s how your establishment handles the grievances that counts. Look on Complaints in a Positive Light Look on guest complaints as a positive experience because it means that the customer cares enough to give your establishment feedback. It’s better that they’ve expressed their frustration…
The holiday season is the ideal time to market your restaurant. Use these top 10 restaurant marketing tips to inspire you. 1) Sell Gift Cards Set up a display at the front desk of your restaurant, and supply a small envelope or sleeve for the gift card. Promote the sale of gift cards with a…
Many restaurants offer delivery services to customers living within a certain radius of their restaurant, but this service usually depends upon customers phoning and placing an order with the restaurant. A new concept that has become very popular is to order food and drink online. Several companies, especially those in the larger centres, are offering…
You’ve got the food, the decor, and the marketing in place. Your restaurant has a solid following but there are still empty seats on a Friday night. Step up your game and make your restaurant stand out and fill up every single night of the week with these tips. Polish Your Service Techniques Don’t take…