Every restaurant receives guest complaints at one time or another, but it’s how your establishment handles the grievances that counts. Look on Complaints in a Positive Light Look on guest complaints as a positive experience because it means that the customer cares enough to give your establishment feedback. It’s better that they’ve expressed their frustration…
For a restaurant to be truly successful it should offer incredible food and excellent service to its customers enticing them to come back again and again. A guest experience can be enhanced simply by employing a mix of training exercises along with gathering customer input. Involving Restaurant Guests to Improve Customer Service Comment Cards A…
If you are going to work in the food service industry one thing you are bound to be faced with are customer complaints.As the old saying goes, “. . . you can’t please all the people all the time”. Eventually no matter how good the food or how good the service someone is going to…